Account deletion

How to delete
your account.

You can delete your CineRelay account whenever you like, from the app or from this website, without writing to us. This page explains how to do it and what happens to your data.

This English translation is provided for convenience. In case of any discrepancy, the Italian version prevails.

Delete on the website What gets deleted

1. From the website

  1. Open Account and sign in with your email (we send you a 6-digit code).
  2. At the bottom of the page, tap “Delete account…”.
  3. Confirm with “Delete permanently”.

2. From the app

  • iPhone: open CineRelay, go to the Destinations tab, Account section, tap “Delete account” and confirm with “Delete account”.
  • Android: open CineRelay, go to the Destinations tab, CineRelay account section, tap “Delete account” and confirm with “Delete permanently”.

The option appears once you have signed in. If you have never signed in to the app, there is no CineRelay account on the phone to delete.

3. Without access

If you can no longer access your email, write to us from that same mailbox, or explain your situation, at info@hartstudio.it. We verify that the account is yours and delete the data within 30 days.

4. What we delete

  • your email address and account identifier;
  • active sign-in sessions on the app and the website, and sign-in codes;
  • links to purchases (App Store and Google Play transaction identifiers and the Stripe customer identifier) and the subscription status.

Deletion from our server is immediate. Backup copies are overwritten within 30 days. To avoid granting the free trial twice, we keep only an encrypted fingerprint (hash) of the email, from which the address cannot be traced.

5. What remains

  • Your footage: it has never passed through us. It stays on your smartphone and on your Google Drive, Dropbox or FTP server.
  • Payment data on the website: receipts and tax data for card transactions are kept by Stripe, and accounting records by Hart Studio Srl, for the period required by law (in Italy, normally 10 years). They are no longer linked to a CineRelay account.
  • App Store and Google Play purchases: these are recorded by Apple and Google according to their own terms.

6. Active subscriptions

  • Bought on the website (Stripe): we cancel it ourselves, immediately, when you delete your account. You will not be charged anything further.
  • Bought through the App Store: deleting your account does not cancel the subscription. Cancel it first on iPhone in Settings › [your name] › Subscriptions, or at apps.apple.com/account/subscriptions.
  • Bought through Google Play: deleting your account does not cancel the subscription. Cancel it first in the Play Store › Payments & subscriptions, or at play.google.com/store/account/subscriptions.

7. After deletion

You can keep using the app’s free features without an account. If you sign in again with the same email in the future, a new, empty account is created. For full details on how your data is processed, see the privacy policy.